Thanks for shopping with Forby. Here's everything you need to know about getting your order to you.

Where we ship

We currently ship Australia-wide and to New Zealand.

Free standard shipping over $100

All Australian orders over $100 ship free. Orders under $100 are a flat $10 for standard shipping.

Processing

Orders are packed daily at our Gold Coast warehouse and dispatched within 1–2 business days.

During launches, sales, or public holidays, dispatch may take a little longer. We'll always work to get your order out the door as quickly as we can.

Once your order is on its way, you'll receive a dispatch email with your Australia Post tracking number so you can follow it from our door to yours.

Delivery times

We ship Australia-wide and to New Zealand with Australia Post.

Australia

Standard shipping — 3 to 5 business days for metro areas. Add a few days for regional and remote areas.

Express shipping — 1 to 3 business days. A flat $16 at checkout.

You can estimate your delivery window with the Australia Post delivery calculator. Use postcode 4220 as your "From" postcode.

New Zealand

Yep, we ship across the ditch! New Zealand orders are sent internationally from Australia with Australia Post and handed over to the local postal network for final delivery.

International delivery times can vary depending on your location and customs, so please allow a little extra time for your order to arrive.

Tracking your order

Once your parcel leaves our warehouse, your tracking details will land in your inbox. You can follow your order through the Australia Post tracking page or the AusPost app.

For New Zealand orders, your Australia Post tracking number will continue to be used as your parcel makes its way across the ditch.

If your parcel is delayed or missing

Once your order is with Australia Post, delivery is in their hands. We'll always do what we can to help, but Australia Post is best placed to chase up parcels directly.

Australia Post Customer Support — call 13 76 78 or visit their online help centre.

If you need a hand or you'd like us to follow up on your behalf, email us at support@forby.com.au and we'll do what we can.

Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or isn't what you ordered, get in touch with us at support@forby.com.au within 7 days of receiving your order. Include a photo and a quick description, and we'll sort it out at no cost to you.

Weather, holidays, customs & the unexpected

Extreme weather, public holidays, customs processing and other unforeseen circumstances can sometimes affect delivery times, particularly for international orders. We'll always communicate any delays we're aware of as soon as we can.

Questions
We're a small team and we read every email. For anything to do with your order, reach out to support@forby.com.au we'll get back to you within one business day.

See you out there 🤎
Zara & Mo