Here at Forby, we are committed to ensuring you love our products as much as we do. We understand that sometimes things might not fit or suit how you would like.

Change of Mind Returns

If something isn’t quite right, we offer store credit or exchange within 30-days of receiving your order, subject to the eligibility criteria below. We do not offer returns for change of mind.

To be eligible for a return, items must:

• Be unworn, unused and unwashed
• Have all original tags attached
• Be in original condition
• Proof of purchase (order number) provided

If your return meets the above criteria, you may choose:

• Store credit, or
• Exchange for another item (subject to stock availability)

Store credit will be issued once the returned item has been received, inspected and meets eligibility criteria above. Store credit is valid for 12 months from the issue date.

Exchanges are subject to product availability. If the requested item is unavailable, we will issue store credit for the value of the returned item.

Shipping costs for exchange or store credit returns are the responsibility of the customer unless otherwise stated.

Returns that do not meet the above eligibility criteria may be declined or returned to the customer.

How to Return

To start a return, please email support@forby.com.au with your order number and reason for return.

Once approved, you will receive instructions on how to send your item back.

We recommend using a tracked shipping method, as we are not responsible for items lost in transit.

Return of Faulty or Damaged Items

We take pride in the quality of our products. If you have received an incorrect, faulty or damaged item, please contact us to initiate a return and refund.

If you believe your item is faulty or you received the wrong item, please contact us within 7 days of receiving your order with photos and your order details (including order number). The Forby team will assess the issue and provide an appropriate resolution.

Once assessed, we will provide an appropriate solution in line with Australia Consumer Law, which may include replacement or refund to the value of the item, where applicable.

Items deemed faulty must be returned in order for us to process the claim. If the item is confirmed to be faulty or damaged, return shipping costs will be covered by us.

This policy is provided in addition to your rights under Australian Consumer Law, which cannot be excluded or limited.

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.